Shipping policy
Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are normally processed on the next business day.
Processing may take longer during busy shopping periods or when additional order verification is required.
Estimated Delivery Times
Estimated delivery times depend on the destination, product availability, and shipping provider.
Typical estimated delivery windows are:
- United States: 3–8 business days.
- International destinations: 7–20 business days.
These estimates begin after order processing. They are not guaranteed delivery dates.
Shipping Charges
Available shipping options and applicable costs are displayed during checkout before the customer completes payment.
Any applicable customs duties, import charges, or taxes will be handled in accordance with applicable law and the information provided during checkout.
Order Tracking
Where tracking is available, tracking details will be sent to the email address provided at checkout.
Tracking information may take 24–72 hours to become available after the carrier receives the shipment.
Incorrect Address Information
Customers should verify their delivery address before submitting an order.
If you notice an error, contact support@silverbrookhorizon.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipping.
Delayed, Missing, or Damaged Shipments
If your package is delayed, appears missing, or arrives damaged, contact our support team with your order number.
We will review the situation and work with the shipping provider to determine the appropriate next steps.
Contact
For shipping assistance:
Email: support@silverbrookhorizon.com
Phone: +1 (520) 555-0147