Privacy policy

Silverbrook Horizon Trading LLC values your privacy. This policy explains what personal information we may collect, how we use it, and the choices available to you when visiting or purchasing from our website.

Information We Collect

We may collect the following categories of information:

  • Name and contact details.
  • Billing and shipping addresses.
  • Email address and telephone number.
  • Order history and transaction details.
  • Customer service communications.
  • Device, browser, and website interaction information.

Payment transactions are handled by third-party payment providers. We do not intentionally store complete payment card numbers on our own systems.

How We Use Personal Information

We may use your information to:

  • Process and fulfill purchases.
  • Confirm payments and provide order updates.
  • Arrange shipping and delivery.
  • Respond to customer service requests.
  • Improve website performance and customer experience.
  • Detect fraud and protect our website.
  • Comply with legal and regulatory requirements.

Sharing of Information

We may disclose necessary information to service providers that help us operate our business, including payment processors, delivery companies, hosting providers, analytics services, and customer support platforms.

We do not sell personal information for money. Any sharing for targeted advertising or similar purposes will be handled in accordance with applicable privacy laws.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember shopping preferences, maintain website functionality, analyze traffic, and improve services.

You can manage cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, meet legal obligations, resolve disputes, and enforce agreements.

We use reasonable administrative and technical safeguards to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Obtain a copy of your information.
  • Opt out of certain data processing activities.

To exercise an applicable privacy right, contact support@silverbrookhorizon.com.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Policy Changes

We may update this Privacy Policy periodically. Any changes will be published on this page with a revised date.